Privacy Policy

This Privacy Policy explains how Ketzal LTD (trading as presenzia.ai, Company No. 14570156, “we”, “us”, “our”) collects, uses, and protects your personal data when you use our website at presenzia.ai and our AI search visibility audit services. We are committed to protecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.

1. Data We Collect

We collect the following personal data:

• Contact information: Your email address, provided when you purchase a plan or contact us.
• Firm information: Your firm name, type, location, specialties, and website URL, used to run your AI visibility audit.
• Payment information: Billing details processed securely by Stripe. We do not store card numbers.
• Usage data: Anonymised analytics data about how you use our website.

2. How We Use Your Data

We use your data to:

• Provide and deliver our AI visibility audit services
• Send you your audit reports and service communications
• Process payments and manage your subscription
• Improve our service and resolve technical issues
• Comply with our legal obligations

3. Legal Basis for Processing

We process your data under the following legal bases: contract performance (to deliver the service you paid for), legitimate interests (to improve our services and communicate with you about your account), and legal obligation (to comply with applicable law).

4. Third-Party Services

We share data with the following trusted third parties to deliver our service:

• Stripe: payment processing (see Stripe's privacy policy at stripe.com)
• Supabase: secure data storage (EU-based servers)
• Resend: email delivery
• OpenAI / Anthropic: AI platforms used to run visibility audits (your firm name and type are submitted as query context)
• Vercel: website hosting

We do not sell your personal data to third parties.

5. Data Retention

We retain your data for as long as your account is active and for up to 3 years after account closure, or as required by law. Audit reports are stored for 12 months. You may request deletion at any time.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (“right to be forgotten”)
• Object to or restrict our processing of your data
• Request a portable copy of your data
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any right, email us at hello@presenzia.ai. We will respond within 30 days.

7. Cookies

Our website uses only essential cookies required for the site to function. We do not use advertising or tracking cookies. You can control cookie settings via your browser.

8. Security

We implement appropriate technical and organisational measures to protect your data, including encrypted data transmission (HTTPS), access controls, and secure third-party infrastructure. No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance.

10. Contact Us

For any privacy-related queries, contact us at:
hello@presenzia.ai
Ketzal LTD, Company No. 14570156